Customer Testimonials

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Google Jul 1, 2020

Had a great experience! Everyone was helpful and accommodating. Greg Tobin was our sales person and he was great

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DealerRater Jun 11, 2020

Great to deal with!! I definitely recommend this dealer. They are very thorough, easy to deal with and overall an awesome experience! I’ll go back for my next lease for sure.

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Google Jun 9, 2020

Very friendly and helpful

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Google Jun 4, 2020
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Google Jun 2, 2020
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DealerRater May 28, 2020

I am impressed with the West-Herr experience and care for my car. I drive about 20 miles for NYS inspection which I could have done locally but prefer WH service

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Google May 25, 2020

Had a great sales representative who worked with me endlessly to make sure I drove off the lot happy! I highly recommend Shawn A.

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DealerRater Apr 22, 2020

My QX56 is only serviced by Infinity of Williamsville. Jim and the service teams are professional. The service manager is also helpful; true teamwork in action by the service department.

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DealerRater Apr 15, 2020

Since West-Herr purchased the INFINITI dealership service is outstanding. Loaners are available at no cost (except for fuel used) or you can spend time in the beautifully remodeled waiting area. Both Service Managers are excellent and possess extensive experience. On occasion have spoken directly with the mechanic, who was also very helpful. Have not witnessed any upselling; when I ask about specific maintenance items the Service Manager refers me to the INFINITI recommended schedule. Finally, if my car starts making a strange sound I simply drive over to the dealership and when a Service Manager is free we drive around ...

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Google Apr 13, 2020

Wowwww!!! I can’t begun to tell you my experience. When I say the staff rocks, that is an understatement. They took so much time with me and did not pressure me in buying anything. They answered every question and if by a chance they wasn’t sure, they made sure they got the correct answer for me. I am so pleased with my vehicle. The staff took care of me until I was comfortable with my new vehicle. I give a special shout out to Fred, Marc and the service department. If anyone needs a vehicle please ask for ...

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